Terms & Conditions
- Contract: The client’s approval for work to commence shall be deemed a contractual agreement between the Client and Trancis Software Solutions Pvt. Ltd. (referred as Trancis Software Solutions Pvt. Ltd.). The approval for the work can be through either an email confirming back the quote (with the quote document attached) or the quote document signed by the client or first advance payment done in Trancis Software Solutions Pvt. Ltd. current account. Whereas, Trancis Software Solutions Pvt. Ltd. is in the business of providing Consultancy and allied Services on Computer based Information Technology, to its clientele, including any affiliates, subsidiaries, divisions of Trancis Software Solutions Pvt. Ltd.’s clients and customers (hereinafter referred to as “Customers”) and Trancis Software Solutions Pvt. Ltd. is in the business of producing Softwares, Designs, Software Planning Documents/Diagrams and Creative works for its Customers – whether copyrightable/patentable or not (hereinafter referred to as “Product” or “Products”) Now THEREFORE, in consideration of mutual promises, covenants and conditions set forth herein, The parties hereto agree to the terms mentioned in this agreement/proposal.
Important: Payment of the advance fee indicates that the client accepts these terms and conditions, and approves to commence the work.
- Usage of Trancis Software Solutions Pvt. Ltd. Services/Products/Solutions: Client agrees not to use the Trancis Software Solutions Pvt. Ltd. services/products delivered for any business which is harmful to the society or children or is illegal. Further the Client is fully responsible for all and any content published/distributed or allowed to be published/distributed through the Client’s website whether hosted on servers owned/maintained by Trancis Software Solutions Pvt. Ltd. or by the Client himself. Client shall execute best possible precautionary and security measures to restrict any illegitimate use of the services/solutions precured from Trancis Software Solutions Pvt. Ltd..
- 1 Month Free Technical Support: Trancis Software Solutions Pvt. Ltd. provides 1 Month free technical support for following kind of issues: a) Server side scripting/programming errors/bugs b) Logical Bugs/Calculation related errors/bugs c) Connection errors/API Integration Errors Above support is not available if the errors/bugs arise due to any external entity. Examples: a) Server or software or application or extension downgrades or upgrades b) Edits done in the code/scripts delivered by any external entity/person/professional c) Operating System or Browser Version Downgrades/Upgrades d) Any other factor which is not directly related to any deficiency at the end of Trancis Software Solutions Pvt. Ltd. Above support is not available for following kind of instances, unless otherwise specifically covered in the scope of project and/or deliverables: a) Training for using the software/solutions delivered b) General enquiries/questions related to particular features of the software/solution delivered c) Cosmetic updates and/or UI/UX updates d) Enhancements or modifications in the default features/functional logics of the software/solutions delivered.
- Photography and graphics: Both the parties agree to abide by the following terms: a) Unless otherwise agreed – Stock Images used for creating any banner or promotion graphic or animation are not part of the project deliverables, Client should purchase the license to use the stock images from respective 3rd parties at his/her own cost. b) Trancis Software Solutions Pvt. Ltd. may use stock photographs and images while creating the website. Images and graphics purchased from stock libraries are not generally included in the quote and will be invoiced separately. c) At request of the Client – Trancis Software Solutions Pvt. Ltd. will keep the client updated about the stock images being used and the cost involved before raising the invoice. d) Images used by Trancis Software Solutions Pvt. Ltd. for product demos shall not be used by the client unless the client has purchased the usage rights for those images. Client shall be fully responsible for violation of any 3rd party copyright. e) Images delivered by Trancis Software Solutions Pvt. Ltd. along with a bundled software/solution/script are for Demo Purpose only and shall not be used for commercial purpose. Client should contact Trancis Software Solutions Pvt. Ltd. for more information about the price of those images if the Client wishes to use those images for commercial purpose OR Client should replace the default images with the images owned by the Client.
- Browser compatibility: Trancis Software Solutions Pvt. Ltd. makes every effort to design pages that work flawlessly on most popular current browsers i.e. latest version of IE/FireFox/Chrome released on the date of project agreement. However, Trancis Software Solutions Pvt. Ltd. cannot be held responsible for pages that do not display acceptably in newer versions of browsers released after pages have been designed. IE11 and older IE versions are outdated browsers and hence we don’t design with them in mind. We recommend using the latest version of Chrome or Firefox instead of older versions of Microsoft Internet Explorer. Trancis Software Solutions Pvt. Ltd. can work on improving UI/UX for older versions of Internet Explorer for an additional charge.
- Search Engine Submission: Following services are not part of the project unless agreed otherwise in writing: a) Submission of websites on different search engines. b) Securing good ranking of your website on different search engines. c) Search Engine Optimization – On Page/Off Page.
- Site maintenance: Unless otherwise agreed in writing, following services will be separately billed after the website has been made live: a) Content updates b) Refinements and logical tweaks to the website, which were not planned/approved by the client earlier. c) Content presentation and design updates that were not planned/approved by the client earlier.
- Content: After Trancis Software Solutions Pvt. Ltd. has delivered the website to client, client is solely responsible for the content/information/images posted on his website. If there is any error or omission by Trancis Software Solutions Pvt. Ltd. team while uploading/posting the content/information/images on client’s website, Trancis Software Solutions Pvt. Ltd. will correct it if reported to Trancis Software Solutions Pvt. Ltd. representatives.
- Material: All material supplied by the client shall remain client’s property. Trancis Software Solutions Pvt. Ltd. rightfully believes that this material belongs to the client and that it does not breach any copyright laws. Under no circumstances shall Trancis Software Solutions Pvt. Ltd. be held responsible for any claims, damages, and loss of profit or reputation caused to client due to the use of material provided by the client.
- Domain names booked by Trancis Software Solutions Pvt. Ltd. on behalf of client: Trancis Software Solutions Pvt. Ltd. provides domain name consultancy if required. Domain names registered by Trancis Software Solutions Pvt. Ltd. on the client’s behalf are property of Trancis Software Solutions Pvt. Ltd. until the client has paid for the domain booked and any fee involved. Trancis Software Solutions Pvt. Ltd. agrees to transfer such domains to the client or his/her agent when asked to do so provided that all accounts have been settled. Note: Domains booked and owned by clients are not subject to this term. This term applies only to those domains that are booked by Trancis Software Solutions Pvt. Ltd. upon the request of a client.
- Travel Time and Expenses: Travelling time to and from the client premises is not generally included in our estimate. If a visit/travel is required for meeting, the client will bear all the expenses or as agreed by both the parties.
- 3rd Party Add-ons/services/applications: All third party costs arising from the registration of a domain name/purchase of third party utilities/services shall be met by the Client and are payable to Trancis Software Solutions Pvt. Ltd. before a formal application for registration is made. Examples of 3rd party fees are as under: i. Domain Names ii. Server Space Hosting Fees iii. SSL Certificates iv. Backup Services v. 3rd Party APIs, if any, required by ‘Client’ to be integrated with the work ordered. vi. 3rd Party Plugins/Scripts/Applications/Software/Widgets/Services, if any, required by ‘Client’ to be integrated with the work ordered. vii. Payment Gateways Signup and Recurring Fees
- Examples of work: Unless negotiated otherwise in writing, Trancis Software Solutions Pvt. Ltd. retains the right to list/display the client name,URL(s) and logo with or without work performed (Design/Development/Online Promotion) for the Client in its respective portfolios and promotion materials. This overrides all previous agreements and NDAs signed.
- Quotations: The price quoted to the client is for the work agreed in the proposal document only. Should the client decide that changes are required after the project work has been initiated, then Trancis Software Solutions Pvt. Ltd. will provide a separate quote for the additional work and may need to review the timescale for completing the project. Cost estimates and prices quoted are valid for maximum one month unless otherwise agreed.
- Mode of Payment a) Clients Based Outside India: International Wire Transfers, Credit Card/PayPal b) Clients Based in India: NEFT, RTGS or Physical Cheques mailed to our office address.
- Payment Terms: i. Payment plan is agreed between the ‘Client’ and Trancis Software Solutions Pvt. Ltd. based on the milestones. ii. Payment shall be due within 7 days of the invoice date unless specifically mentioned in the Invoice. iii. Full publication of the website/technical work will only take place after full payment has been received in our account unless otherwise agreed in writing. iv. Any material previously published may be removed if payment is not received. When this occurs, a minimum charge of $250 USD will be charged to have the site restored. v. Accounts that have not been settled within 7 days of the date shown on the invoice will incur a late payment charge of $100 USD or 5% of the Invoiced Amount (whichever is higher), for each week delayed. vi. In case of delay in payments beyond the due date, Trancis Software Solutions Pvt. Ltd. reserves the right to stop the work being commenced and ‘Client’ agrees to exempt Trancis Software Solutions Pvt. Ltd. from meeting the timelines agreed.
- Cancellation: Both the parties reserve the right to cancel the project at any stage. i. In case the project is cancelled by Client, the payments made for the project can be refunded to the client after deducting the upfront payment amount received for Initiation of the project and the other payments received against the milestones completed. ii. In case the project is cancelled by Trancis Software Solutions Pvt. Ltd., the payments made for the project can be refunded after deducting USD 15 per hour for the hours spent on the work performed for the client including but not limited to the time spent on project discussion, requirements gathering, project planning & documentation, project initiation and execution. After the payments are settled between the two parties – Trancis Software Solutions Pvt. Ltd. shall transfer to ‘Client’ – all the documents, designs and scripts produced for the project. iii. After project/order cancellation/refund issued, Trancis Software Solutions Pvt. Ltd. reserves all rights to take down the website published. Client is responsible to keep a backup of the data published on the website/server, Trancis Software Solutions Pvt. Ltd. shall not be held responsible for any data/files lost.
- Penalty Clause Penalties applicable on Trancis Software Solutions Pvt. Ltd.: Trancis Software Solutions Pvt. Ltd. agrees to finish the project as per the detailed project scope agreed to, within the agreed timeline. If there is a delay in finishing the project, Trancis Software Solutions Pvt. Ltd. agrees to the penalty of X % of the original project price for each week delay in submitting the Project for the final review to the client. The X% will be decided as per the project contract in written with mutual agreement with the client. Penalty Amount/Refund applicable shall be adjusted against/out of the pending amount owed by the client towards Trancis Software Solutions Pvt. Ltd. and any remaining amount shall be refunded to the client via wire transfer or PayPal or any other mode of payment as per mutual agreement. Once full refund has been issued, the project shall be marked cancelled and Trancis Software Solutions Pvt. Ltd. shall be relieved from all liabilities towards the client and client shall not make any claims, objections, demands from Trancis Software Solutions Pvt. Ltd. for any loss or damages incurred at his/her end due to the delay. Trancis Software Solutions Pvt. Ltd. shall own all rights on the work done, designs, scripts, documents, other outputs and elements created for the project and client shall not use any of the work, scripts, designs, documents already delivered. Client shall be liable to pay full project price in case Client uses or copies any piece of the work, design, script, elements and documents produced by Trancis Software Solutions Pvt. Ltd. for the project. Responsibilities applicable on Client: Client should provide all comments, feedback, suggestions about the project scope during the Detailed Project Scope Documentation phase; Subsequently any changes or modifications or enhancements done to the project scope would be additionally chargeable with or without delivery timelines revision. And if there are changes which are accepted by Trancis Software Solutions Pvt. Ltd. without additional charge, the timeline should extend by the number of days required to implement those additional non-billable items. a. Clients should make payments as per the agreed payment terms, else Trancis Software Solutions Pvt. Ltd. should be exempt from meeting the timelines agreed to, and will not be liable to any kind of penalties for the delay in delivery of the project. b. Client should provide his feedback on the work submitted for their review within 1 week, if there is a delay from client side in providing feedback on the work submitted for their review, Trancis Software Solutions Pvt. Ltd. should be exempt from meeting the timelines agreed to, and will not be liable to any kind of penalties for the delay in delivery of the project. c. If Client changes the Functional Requirement – Client understands and accepts that additional cost and working days will be added to the project, hence the project delivery timeline will need to be revised.
- Delayed Response From Client Side: Unreasonable delays from client side in providing the required feedback/information/data to finish the project shall exempt Trancis Software Solutions Pvt. Ltd. from meeting the timelines mentioned in the quote. In case a client does not provide required details/data/information for more than 15 working days, client authorizes Trancis Software Solutions Pvt. Ltd. to forfeit the payments made towards this project.
In case, during the project duration, the client does not maintain communication with Trancis Software Solutions Pvt. Ltd. for more than 30 calendar days, client agrees that the project/services shall be deemed as received and accepted by the client, and the client further authorizes Trancis Software Solutions Pvt. Ltd. to mark the project completed and invoice the client for remaining un-invoiced amount as per the total project price agreed. However, Client can instruct Trancis Software Solutions Pvt. Ltd. to put project on hold provided: a) client agrees to pay project resumption fee of USD 1,000 or 25% of the total project price, whichever is higher. b) ‘on-hold’ period does not exceed 2 calendar months c) client agrees the professionals attached to the project (Project Team Structure) may be different from originally agreed. d) client agrees to pay this project resumption fee every time a project is being put ‘on-hold’
- Escalation: Trancis Software Solutions Pvt. Ltd. ensures you get right assistance to resolve issues in a timely manner. If your concerns are not entertained to your satisfaction, you can escalate critical issues to a higher level of management. You may follow the below-mentioned escalation matrix to avoid any delay or discomfort in the event of dissatisfaction. First Level Escalation: In case of delay in project timelines or unsatisfactory response from your associated Project Manager/Business Analyst, You may escalate your case to Manish Dixit ([email protected]),and expect a response within next 2 working days.
Final Escalation: If you don’t receive a satisfactory solution from any of the team members following the first level of escalation, or haven’t received a reply within 5 business days after submitting your Feedback/Query/Complaint, you may escalate your case to our management at ([email protected]). Rest assured that immediate action will be taken.
- Time Estimates: Client agrees that stipulated timelines cannot be met if the project scope is changed by client once the project scope document is finalized. Client agrees not to change the requirements without extending the original agreed timelines by minimum 1 week against each change request.
- Share in profits from business or sale of business: After client makes the agreed payment for the project, Trancis Software Solutions Pvt. Ltd. will not claim share in client’s profits from business or from sale of business to some other company.
- Copyright/Ownership Rights: Trancis Software Solutions Pvt. Ltd. will retain the copyright of any material, including design, artwork and the source code, created for the client by Trancis Software Solutions Pvt. Ltd.. Trancis Software Solutions Pvt. Ltd. reserves the right to retain the copyright on all material created by Trancis Software Solutions Pvt. Ltd. unless otherwise agreed between the two parties in writing. As per the agreed terms client owns rights on following items: a) Logo/Graphics/Pictures/Images supplied by client – Yes b) Website Interface/PSD/Creatives/Designs – Yes, if client has ordered custom design with Exclusive Rights. c) Programming Files/Source Code – Yes, if the Client has ordered the project with Exclusive Rights in written. Client does not own the copyright/Intellectual property rights for projects being done on Single Domain License basis. d) If the project is being done on Single Domain License basis, Client owns the rights to use the system only on designated domains and Client should take reasonable care of the system files to restrict unauthorized access of the system scripts/source code delivered.
- Ownership of Code and Intellectual Property Rights: Unless otherwise agreed, Trancis Software Solutions Pvt. Ltd. is the owner of the source code and the intellectual property rights and reserves the right to reuse the code for other projects. Following terms shall be applicable and obliged: a) Client shall not create unauthorized copies of any Software/Scripts/Designs/File/Document/Information delivered to the Client by Trancis Software Solutions Pvt. Ltd.; b) Client shall not access and/or share and/or transfer any Software/Products/information/document owned by Trancis Software Solutions Pvt. Ltd. unless authorized to do so.; c) Client shall not reverse engineer any software/script/application owned by Trancis Software Solutions Pvt. Ltd.. d) Client shall not make any Software/Document/File/Information available to any third party in any manner, nor may Client use such works to provide services to any third party unless explicitly agreed otherwise in writing. e) In the event that Client breaches any of terms specified in this clause, Client hereby authorizes any court of competent jurisdiction in India or Abroad to pass the judgment against the Client for and in the amount of USD 200,000 (USD Dollar One Hundred Thousand) for each default, as provided in the aforementioned paragraphs, together with costs of suit and the cost of attorney incurred by Trancis Software Solutions Pvt. Ltd. for recovery of above compensation/damages from Client. These damages/compensation shall be considered as interim relief to Trancis Software Solutions Pvt. Ltd. and Trancis Software Solutions Pvt. Ltd. shall have the liberty to claim higher amount as compensation for the direct/indirect damages and Employer may pursue criminal proceedings as well.
- Termination of the agreement: If either party terminates this Agreement for any reason, the parties will continue to perform all of their respective obligations under this Agreement (Terms 26th to 29th are only applicable in case of Single Domain Non Exclusive License)
- Single Domain License: Unless otherwise agreed, client agrees to set up the scripts delivered only on one domain, one subdomain (wip.yourdomain.com) and localhost. However if a client wishes to run the same website on a different domain/subdomain, then the client has to purchase a separate license for each domain/subdomain. No license would be required for Add-on Domains that will point to the main domain where this system will be implemented. All add-on domains will be forwarded to the main domain from the hosting server and no additional license would be required for these domains. For every new domain or subdomain, a client has to buy a separate license.
- License Validity Period:Limited period license is issued initially. After 6 months from the date of full payment, lifetime license is issued. Feel Free to contact Trancis Software Solutions Pvt. Ltd. Support Team, in case your license has expired and payment has been made in full, such issues will be resolved on highest priority.
- No recurring costs of license: There is no renewal/recurring license fee. However, if a client wishes to run the same website on a different domain or sub domain, then the client has to purchase a separate license for each domain or subdomain.
- Use of encrypted files: Unless otherwise agreed, Trancis Software Solutions Pvt. Ltd. can use its own framework and an open source (code library in encrypted format) for web applications development for making source code of our intellectual property/scripts secure from other programmers; faster turnaround time; and bug free application development. Clients will be provided with detailed documentation for using the framework (code library functions). With the help of documentation provided, other programmers can modify the website functionality. Trancis Software Solutions Pvt. Ltd. framework is collection of functions related to Database Manipulation, Images/Files Management, Paging, and Form Builder etc. which looks like PHP Functions but have different syntax than default PHP functions. Other willing and efficient PHP programmers can learn and practice these functions/framework within 2-4 days.
30.Non-Solicitation Neither the Trancis Software Solutions Pvt. Ltd. nor the Client shall solicit each other’s employees during the Project development and for a period of five year immediately following project completion/sign off /terminated/leftover, either directly or indirectly, call on,message, solicit, or take away, or attempt to call on, bribe, attempt to hire, any of the employee of the Trancis Software Solutions Pvt. Ltd. on whom Client called or became acquainted with during the terms of this Agreement, either for their own benefit, or for the benefit of any person, firm, corporation or organization.
Notes: In no event, Trancis Software Solutions Pvt. Ltd. shall be liable to the client or any third party for any damages, including any lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate these Web pages or website, even if Trancis Software Solutions Pvt. Ltd. has been advised of the possibility of such damages. Despite the best efforts of Trancis Software Solutions Pvt. Ltd., errors in web page information may occur. At no time will Trancis Software Solutions Pvt. Ltd. be held responsible for accidentally including erroneous information, extending beyond correcting the error. Should Trancis Software Solutions Pvt. Ltd. waive any of these terms on an individual basis, this shall not affect the validity of remaining clauses or commit Trancis Software Solutions Pvt. Ltd. to waive the same clause on any other occasion. By agreeing to these terms and conditions, your statutory rights are not affected. Trancis Software Solutions Pvt. Ltd. reserves the right to change or modify any of these terms or conditions at any time, but agreements signed prior to the updates in this agreement remain unaffected. Please feel free to contact us for more info/clarification about any of the terms and conditions mentioned above.